@sbubaron
#printerwars
http://it.stonybrook.edu/printerwars
A little over two years ago, on a campus about 8 hours away...
It's a time of uncertainty. Unrest ripples through the campus community as department directors battle budgetary challenges which are forcing them to reevaluate service offerings and consider changes to processes put in place long ago. Front facing services like computer labs and printing which have historically been viewed as integral parts of the student learning experience and statisfaction have managed to remain largely unchanged...until now.
The long standing quota system which gave students a weekly alotment of 280 pages has drawn critism from students and staff alike. A few rebillious staff members from across IT are working together and with various community groups and the Student Government to discuss the future of printing.
Think about...
- How do you think your school differs?
- Ideas on reducing demand?
- Is there a technology solution to this problem?
- What are your change processes?
- How do you use data to drive decisions?
- How can we help change faculty/student behavior?
A Brief History
Your Jedi's
Diana Voss
Director of Academic Technology Services
Rich von Rauchhaupt
Web Strategist & Solutions Architect
Why not just use the
Standard Pharos Reports?
The Quest for DATA
Timeline
Fall 2001
Unmetered print usage of about 3 Million Pages
Spring 2005
9 Million Pages printed in Spring
1 student printed 1500 pages in 3 days.
Fall 2005
Pharos Quota System Rolled Out
Quota Set at 40 Pages/Day
Fall 2008
Print From Anywhere Support
December 2012
Health Science Center & Residences Move Onto System.
Fall 2013
Omega Release Stations;
First “Printer Kiosk” Installed in Commuter Lounge
Thats no moon...
...its a print station
Fall 2014
Quota Unified Across Campus Groups
Quota Reduced to 140 pages / week.
Fall 2015
Quota Set 1500 pages / Semester
Current Tech Stack:
- Pharos v9.0 MobilePrint 2.0
- XEROX Phaser 5500 and 5550’s
- Pharos Omega PS200
Identifying Our
Stakeholders
Teaching, Learning + Technology
Desktop Engineering
Faculty
Students
Student Breakdown
Student Standing Breakdown
Grad Deep Dive | UG Deep Dive | High LevelThe Student Reality
Making the Case for change
Listening
- E-mail / Comments
- Surveys & Feedback Forms
- Committee's and Groups
- Campus Press
- Data
Student Feedback
- Too much quota
- Not enough quota
- Need more flexibility
- Lines are too long
- I NEED to print
Staff Feedback
- This is an important service
- Cost Concerns
- Storage and logistical issues
- Difficult to forecast budget needs
Fear of change
- The system works, why upset it?
- Lines will get longer...
- What if they...(finish the sentence)
Cost Breakdown
Page Pack Contract Cost
$107,995 for 16.1 Million Pages = $0.0067/PageOverage Charge: $0.00595 / Page
Includes Toner, Fusers and Parts
Paper Cost
5000 Sheets (Box of Paper) = $27.24 = 0.0054/SheetLabor Costs
$22,000 Student Labor~$78,000 in Staff Time
~1.27M Sheets / Year = 0.0078/Sheet
Total Per Sheet Costs
1 Single Sided = 0.0067 + 0.0054 + 0.0078 = 0.0199/sheet1 Double Sided = 0.0067 + 0.0067 + 0.0054 + 0.0078 = 0.0266/sheet
2 Single Sided = 2 * 0.0291 = 0.0398/2xSheet
Total Cost Fall 2014-2015
$0.0199 * 5,761,960 = $114,663.004
$0.0266 * 7,125,606 = $189,541.12
$304,204.12
Outcomes
Number of Printers
Added Support for Mobile Printing
Enrollment vs Transactions
2014 Quota Usage Breakdown
2015 Quota Usage Breakdown Remaining Balance
Job Size Comparison
Single vs Double Sided Printing
Job Types
Fall 2015 Spring 2016Subjects in Job Names
Keywords in Job Names
Communication & Lessons Learned
Environmental Impact
Recycling Process
- Screening
- Cleanining
- Ink Removal
- Bleaching